File deletion at SlideHub

To give the best possible experience on the platform, we are storing different types of data.

File deletion periods

To limit the storage of potential personal information we have set a default deletion period of most files e.g. the number of days after which files are deleted.

This means all customer provided files that are not necessary for us to deliver a high quality service are automatically deleted after a certain time period.

File deletion periods can be customized

The deletion period of several of the file types handled by SlideHub have the option of custom deletion periods.

Via the client login, customers can change the deletion period as they see fit in order to make it compliant with their internal file deletion policies.

File Type	Description	Default deletion frequency	Customizable deletion option
Email tickets	Communication related to tasks executed for clients	730 days	✔
Personal emails	Automated emails aimed at helping clients gain more value from SlideHub. Each client can always disable these.	730 days	✔
Task input	The input files, images etc. used by SlideHub as the starting point for work conducted.	730 days	✔
Output drafts	Internal file submissions reviewed by SlideHub as part of the quality assurance phase of each task	730 days	✔
Final files	Files shared with the clients. The final outcome of each task.	730 days	✔
Guidelines	CVIs, templates, logos, icons, inspiration slides and other asses used to ensure consistency across tasks	✖	✖ - only upon request

FAQ - Deletion

Common file deletion questions

Why can i not set the delete option for all type types?

When the deletion frequency option is not available, it is because these files do not expire and keeps being relevant for delivering ongoing tasks. For most of these files the user can request to have then updated or delete manually.

By what frequency can i get my files deleted?

Most of your files are deleted after a specific period e.g. x days after they where created, our standard deletion period is after 180 days, but you have the option to specify this interval. We hare the options: 30, 90, 180 & 365 days

What happens if i stop using the service?

If you decide to leave and at the same time delete your account all personal data and related files will be permanently deleted from our system. Due to database consistencies some information is made 100% anonymous and will remain in the database without any personal data.