Any user on the team/company with access to the solution who have used any part of the solution in a given month - including accessing the client platform, logging in to the PowerPoint add-in, sending a task to the PowerPoint service.

Inactive users do not count towards your monthly number of active users. However, you always pay the monthly base price also if some or all of your users are not active in a given month.

At the end of the month you pay 200 USD for the base price plus 40 USD for the two additional active users.

If you delete a user you will not pay for them in that month. The user will loose access to all parts of the solution.

As long as your subscription is active you will pay for a minimum number of users regardless of their activity level. However, you can cancel the subscription and any time and only pay for the time in which you had access.

That is not a problem. You can turn off the service access on your account to ensure no one on your team uses the service.

Yes. You can limit the service to only selected employees. Often clients only provide the service to managers and above.

The price is paid per hour of effective work. The standard price is 35 USD, but clients with substantial monthly volume are provided a discount. The hours are pre-paid with a minimum purchase of 10 hours per purchase and can be refilled automatically or by request depending on preference.

The credits can no longer be used and you will have to buy new credits to use the service. However you can always a minimum purchase of 10 hours to reactivate all of your credits.

Yes. The credit hours are associated with the company/organization and are always shared among the members.

Yes. The invoice is split per user so you can track individual hourly usage. We can also split according to project ID or other similar accounting references.

It depends on the content and what you need done. To give you a better idea - check our price estimator by clicking here.

No. However, there might be limits to how fast we can return tasks of a certain size.

There is a weekly limit of 500, non-company assets per user.

No, customers provide deadlines and we do our best to deliver on time. On average, we deliver within ~8 hours, but often do turnarounds in less than 8 hours.

As all tasks are associated with a minimum effort in terms of scoping, communication and quality assurance, tasks are almost never below 1.4 hours of combined effort.

There is a minimum of 10 active users on an account. Thus, the minimum monthly payment for the software is 10 x 20 = 200 USD.

The hours charged include both the actual design effort and time spent by project managers on scoping, managing, and quality-checking each project. On average, 72% of hours are allocated for design and 28% is allocated to the project managers.

Yes, we can split the invoice according to your requirements.

Slide Management is paid similarly to the Design Service.

Yes, you receive separate invoices for the Design Service and other add-ons.